GMA News Online : Comelec finds pre-registration issues in online voting test run with Indra

News & Interviews
27 September 2021

By CONSUELO MARQUEZ | GMA News Online

An official of technology provider Indra firm admitted that there were issues on pre-registration during its online voting test run with Commission on Elections (Comelec).

In an online press conference on Monday, Indra managing consultant Ryan So revealed that only 66% or 240 voters were eligible to participate in their 48-hour online voting from Sept. 25 to Sept. 27.

This was because only 66% were able to register successfully while 45% of their voters did not initiate to pre-register in Indra's system.

Unlike previous technology providers, Indra requires participants in its test run to pre-register and conduct the onboarding process. If they fail to do so, they won't be able to cast their votes.

"It could be registration fatigue or other matters," So said.

So also reported that most users had difficulty in registration procedures such as e-mail verification codes and submitting biometrics.

So, nonetheless, said this would help their company find improvements and "tweak" its registration system.

Meanwhile, Erwin Soleta, the firm's business development manager, explained that their voting platform was "very easy to use" for the eligible participants.

"Some users had problems in the pre-registration process but in the entire voting process, the results were better simply because the voting process was pretty straightforward," Soleta said.

Other technology providers Voatz and Smartmatic already conducted their pilot runs with Comelec.

A law is needed before internet voting can be done in the regular elections.—LDF, GMA News